Privacy Policy for Nightingale Gym
At Nightingale Gym, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.
1. Information We Collect
We collect various types of information to provide and improve our fitness and wellness services. This includes:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information (e.g., credit card details) when you register for membership, purchase services, or sign up for classes.
- Health and Fitness Information: Information related to your fitness goals, health conditions, injury history, and dietary preferences, which you voluntarily provide for personalized fitness programs, nutrition coaching, personal training, spa services, or physical therapy. This data is considered sensitive and is handled with utmost care and strict confidentiality.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
- Video and Image Data: This may include CCTV footage for security purposes within our facility. If you participate in group photos or videos for promotional purposes, explicit consent will be obtained.
2. How We Collect Your Information
We collect information through various methods, including:
- Directly from You: When you fill out forms, register for services, make purchases, or communicate with our staff.
- Automatically: Through cookies, web beacons, and similar tracking technologies when you browse our website.
- From Third-Party Service Providers: If you use third-party booking systems or payment processors integrated with our services, they may share relevant information with us.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To deliver personalized fitness programs, facilitate group exercise classes, provide nutrition coaching, conduct personal training sessions, offer spa services, and manage physical therapy appointments.
- To Process Transactions: To process payments for memberships, services, and products.
- To Communicate with You: To send important service announcements, updates, promotional offers (if you opt-in), and respond to your inquiries.
- To Personalize Your Experience: To tailor our services and online content to your preferences and needs.
- For Internal Operations: For data analysis, research, and to improve our services, website, and security measures.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, marketing, and analytics, under strict confidentiality agreements.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the safety of others.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Data Protection Rights (GDPR and Canadian Privacy Laws)
Depending on your location and applicable data protection laws (such as GDPR for individuals in the European Economic Area and Canadian privacy laws like PIPEDA), you may have the following rights regarding your personal data:
- Right to Access: Request access to the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data in certain situations, including for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.
- Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any new Privacy Policy on this page and update the "last updated" date below. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Nightingale Gym
789 Osprey Boulevard, Suite 201,
Vancouver, British Columbia,
V6B 1P7, Canada
Last Updated: October 26, 2023